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How to lose sales

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    These delightful cartoons from 1941 remind us what it takes to keep customers happy with wit and timelsss wisdom. Enjoy!
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B to B

March 10, 2008

Media integration through contests

Contest_tower_win One of the best ways to monetize your online media is to integrate it with your print to hold a contest. The formula works because contests invite "reader response" which advertisers see as "customer response."

Both print and web work extremely well as contest announcement vehicles but after that their different strengths separate. Contest entry processing is handled on the web--the print contest entry forms of old are fading away. But print remains the preferred announcement vehicle for winners. Calling all egomaniacs...when you win don't you want something you can hold in your hands and show your friends at a party or frame and put on your wall?. Tough to do if the winners are just posted on a website.

Integrated media is also a great way to involve advertisers. Typically to tap for the prizes. But in so doing something creating value that you can you can charge for, Heres how; people who enter a contest to win a prize are interested in owning that prize. Everyone registers but not everyone wins. After you give away the prize what you have left is  database of people who still want the prize/product but don't own it. A dream database for any advertiser.

ON your next call consider if a contest might involve some of the advertisers you call on.

There are many ways to structure advertiser involvement into contests. Media Bistro has a great pile of them on them website, a link is below:

   See some creative media contests from Media Bistro's web site

 

January 24, 2008

B-to-B digital ad revenue to top print by 2009

Out_sell_logo Burlingame, Calif.—B-to-b digital advertising revenue will outpace print ad revenue by 2009, according to a new report from market research company Outsell.

According to the report print accounted for 44.7% of the $20 billion b-to-b media revenue in 2006, compared with 28.3% for digital products and 27.0% for events. But by 2009 the roles will reverse.

B to B print revenue will account for 34.3%, 38.6% share for digital products and events 27.1%.

Read the news item on the B to B website:

http://www.btobonline.com/apps/pbcs.dll/article?AID=/20071022/FREE/71022037/1078

November 06, 2007

Media buyers and sellers agree: Stop the buzz words!

Buzz_w1During March 13-15 MediaPost subscribers, which include media buyers and sellers, were surveyed by Dynamic Logic and asked if there were buzzwords they would  like to  have people stop using. About half (49.5%) said yes.

Top of their "stop using" list were the buzzwords: "Web 2.0" and "engagement."

On a call, it's a good idea to check the  buzzwords at the door. The problem with words like these, is they mean different things to different people, so using them often does not advance communication. 

Download a PDF of the  survey

PS:
I don't mean to make light of the survey. It is a great trend survey that gives a view of what to expect from media buyers in the coming year.

October 04, 2007

It's a multiplatform media world after all

ExecuttiveIf you sell multiplatform B to B media this is for you!

A media consumption portrait top level American executives by Ipsos (ironically headquartered in  Paris) has documented some long suspected patterns.

These executives whose companies have 250 or more employees shared that they are huge media consumers of all kinds. The 2,390 sample shared that:

Nine in ten have read the last issue of any print media

  • Seven in ten have watched any Network TV channel in the previous day

Just over half went online in the previous day

Seven in ten have received a daily email alert or newsletter in the last month

Nearly half have streamed or watched a broadband video from computer in the last month

A third have read a blog in the last month, but only 5% have actually contributed.

Nearly a quarter have downloaded a podcast in the last month

Websites also prove to be important for improving a business publication’s overall offering, even more so than websites for TV channels. Over three quarters claim a website is an important part of a business publication’s overall offering, while only a third claim that a website is an important part of a TV channel’s overall offering.

On a more personal note:

The survey shows the average American business leader is male, aged 51, earns $408,000 per year, and has a personal net worth of $1.7 million. And their attitude toward business is one of sound management with a willingness to take calculated risks if they feel they have good, trustworthy information.
In addition:

  • Nine out of ten say they like to keep up with the news.
  • Eight out of ten say they are not afraid to take business risks.
  • Seven out of ten agree that return on investment is a key factor in their business decisions.
  • Eight in ten claim their most senior managers play a major role in business purchasing decisions.
  • Nine in ten will only do business with companies with a favorable brand image, with five out of ten claiming those brands need to be well known.
  • Nine out of ten also say they are prepared to pay more for quality.
  • Eight out of ten claim to have good relationships with suppliers but are cautious when engaging in a relationship with a new supplier.

Use it on a sales call:

This is great ammunition to prove the importance of reaching a target with multiple media. First , introduce the study and describe it's impressive scope. Then share the personal information found at the end of this post. 

Then, assuming your client starts nodding his head and saying things like, "Yeah that sounds like our target audience"  share the media consumption information emphasizing that these people are using a variety of media to satisfy their needs.

Now shift the conversation to the "variety of media" you have to offer.

Read the press release

More information on the study posted on the Ipsos web site

August 16, 2007

A study to move the online laggards along

Online_publishers_assocation_logo

Online advertising dollar is volume up 26% over last year, which was the year online ad spend surpassed magazines. Yet every media organization I work with reports many accounts that spend nothing  on online media.

Here is a great study that can help.

Most online laggards know that the world is changing around them, but typically had a bad online media buy they don't want repeated.

What is great about this study is that you can invite them to look at web advertising a second time by saying, "You may have been right in the past, but things are different now. Can we take another look?"

Here's what is different:

Starting back in 2003 the Online Line Publishers Association monitored why people use the web. At that time "Communications" (email, messaging etc.) topped the list taking 46% of online users time. Activities relating to "Content" was second with 35%.

But as the study progressed "Content" grew steadily until a year ago it accounted for 39% of users time, almost tying "Communications" which still lead with 39.6%.

But this past year there was a more significant shift, "Content" shot past "Communications" and now leads "Communications" 49.6% to 32%. The chart for last year:Onlinepublisherswebusage_6

Whoa.

This is actually huge news if you are in the business of selling ad products associated with the "Content" part of the Internet.

There has been a significant shift in the past year. People are simply using the web differently than they were a year ago and content, not communications, is king. Assuming you sell advertising on a content based website, newsletter, webinar, etc. what you sell is more valuable that it was a year ago.

In light this shift, this year, it's time to ask your web laggards to take another look.

Online Publishers Association Press release

All the details (too many for some) on the Online Publishers Association website including charts for a sales call

A "light" version, an explanation of the report posted at Online Media Daily report

July 06, 2007

Repositioning the magazine medium

I heard a few words that made me rethink how magazines should be talked about on sales calls. The words came from Rich Miller, General Manager of Media First International, one of the most innovative media buying organizations. Miller challenged the audience at the recent American Business Media Publisher's Summit, to rethink how they present magazines to people who buy them:

"Horizontal integration disrupts our whole understanding of the (magazine) medium. What is a magazine? I think we have to redefine it. A magazine can no longer be defined by the platform through which its content is distributed; it’s defined by the community of persons who share a common interest in that content. A magazine is a social network. It’s a club."

Read Miller's entire opening: Download richard_miller_opening_remarks.doc

Read Rich Miller's Blog

July 02, 2007

Is selling media with "trigger events" Sicko?

Sickoposter425 My friend Jill Konrath likes to talk about using "trigger events" when selling to big companies. The idea is to monitor news about the company you are trying to sell for reports that could trigger a response favorable to a sale. 9/11 was the biggest "trigger event" any media salesperson in the security field had ever seen.

Selling with "trigger events" is an especially good approach for media sales people. Think about it. If bad news or good news comes out about an advertiser or industry, we sell communication products that can counter or enhance that news.

A classic execution of this approach unfolded last Friday as Google Health Advertising offered Health Care Advertisers an opportunity to present a contrasting view of their industry than the one about to be released in Michael Moore’s documentary film, Sicko.

Google identifies the "trigger event:"

"The New York Times calls Sicko a “cinematic indictment of the American health care system.” The film is generating significant buzz and is sure to spur a lively conversation about health coverage, care, and quality in America...Moore attacks health insurers, health providers, and pharmaceutical companies by connecting them to isolated and emotional stories of the system at its worst."

Then Google offers a solution to their Health Care clients:

"Many of our clients face these issues; companies come to us hoping we can help them better manage their reputations through “Get the Facts” or issue management campaigns. Your brand or corporate site may already have these informational assets, but can users easily find them?    

We can place text ads, video ads, and rich media ads in paid search results or in relevant websites within our ever-expanding content network. Whatever the problem, Google can act as a platform for educating the public and promoting your message. We help you connect your company’s assets while helping users find the information they seek."

Think about the next "trigger event" in your industry or category. If you can link it to an advertiser's desire to communicate with your readers, you are well on the way to making a sale.

Read the whole Google post on "Sicko"


June 28, 2007

Case for integrated selling: sell "compatible weakness"

Pints_big_weakness When a media buyer just wants to buy print advertising from you, and not online, or the reverse, what do you say? Most often, I recommend saying, "Thank you" and taking the order.

But there are times when we can influence the direction of a media buy. Then, I recommend pitching an integrated program. You can go back and forth about the strengths of print and online advertising and talk about how well they work together. But I advise the opposite, focusing on their weaknesses.

As a media rep you will have more credibility talking about the negatives, and it is in the negatives that you will find print and online advertising to have total compatibility. I use the attached chart in sales training classes to point out magazine advertising's prime weakness; no feedback. The chart was designed for a B-to-B publication session but the idea is equally as true for consumer magazines. All other marketing tools available to marketers (events, direct marketing, online media) have a direct feedback loop. Magazine advertising does not. Selling an integrated package where you combine web and print closes this loop as the online part of the buy can provide a feedback loop for the entire campaign.

But online has big weaknesses as well. If your target reader does not go online during the time of the campaign they will never see the ads, and once they are online the clutter and number of destinations to distract readers increases every day. Adding print to the online buy fills in these weakness by providing a presence in the physical world, as well as a destination reminder before encountering the distracting online world.

To sell integrated proposals, go negative!

June 25, 2007

Magazine advertising: Is Online hurting B-to-B more than Consumer? Yes.

Tns_media_forcast_2007_first_halfNo matter which advertising media forecast you read, online is set for double digit growth this year. Often it is hard to get a fix on how consumer Vs. B-to-B magazines are faring against this because magazines are small potatoes that get piled into the same pot when compared other big media (Media forecast guru Bob Coen and others don't mention the difference) . That's why the 2007 forecast released earlier this month by TNS Media Intelligence caught my eye.

TNS described 2007 as a slower year for ad growth than 2006, and a year where the growth of online will erode other media spend. Says Steven J. Fredericks, president and Chief Executive Officer, “We expect the overall pace of activity will pick up slightly in the second half of the year. However, it still appears that total measured expenditures will post their smallest annual gain since the 2001 advertising recession as marketers continue to incrementally scale back their allocations to off-line media in favor of less expensive digital alternatives.” 

According to the report, it's just going to be worse for B-to-B magazines:

TNS predicts online advertising will grow by 16%

Consumer magazine ad spending to grow by a respectable by 4.5%

B-to-B magazine ad spend to drop by -1.5%

Click on the above graphic to see a chart from the report

Read the article on the TNS website