My Photo

How to lose sales

  • How_to_lose_sales_j
    These delightful cartoons from 1941 remind us what it takes to keep customers happy with wit and timelsss wisdom. Enjoy!
AddThis Social Bookmark Button

http://jgordon5.typepad.com/f_alltop_125x125.jpg

Sidebar

  • Alltop, confirmation that I kick ass

Awards

  • "Presentations That Change Minds" wins Gold Medal at the 2008 Sales Book Awards

Digital magazines

June 08, 2009

Media buyers push back on magazine digital replica circulation

Digital-subsMEDIAWEEK reported yesterday  that the recent growth of digital magazine replicas used to extend print magazine circulation is giving fits to many media buyers. 

The growth has sharply increased, according to the article, "In the first half of 2007, 56 consumer titles reported fewer than 500,000 paid digital subscriptions to the Audit Bureau of Circulations. By the end of last year, that number had just about doubled with 110 titles reporting paid digital subs of nearly 1 million, as publishers expanded their appeal to tech-savvy readers."

But some buyers aren't buying

"Scott Daly, executive vp, executive media director, Dentsu America, said he sees “absolutely no value whatsoever” to digital editions and that if he were negotiating with a magazine that sells digital subs as part of its circ, “we would probably discount it, because a digital version of a magazine is not the reason we’d go into a magazine.”

Robin Steinberg, senior vp, director of print investment and activation, MediaVest, said while digital editions hold potential for marketers, more needs to be known about the difference in engagement and take-action levels between readers of print and digital editions. “To serve these copies as part of the rate base without understanding the difference is questionable,”  said Steinberg."

Until we measure the kind of reader experience digital magazines deliver, these problems will persist.

Read the whole article on MEDIAWEEK

Read about the Digital Magazine Ad Engagement Study

Managing the interactive shift...from SNAP

SNAP"Managing the interactive shift" was the extremely engaged presentation I co-presented at the SNAP conference last week along with Glenn Cook, American School Board Journal’s editor-in-chief and publishing director. The session was Glenn's idea. I showed up with my typical "too many" slide PowerPoint, but following Glenn's advice I put them aside, and together we talked through a wide variety of issues to an audience that could not seem to stop asking questions. It was a great session! The official conference report showed just how diverse the dialog was.   

Folio reported on the "spirited debate" I had with my co-presenter over the issue of paid content. Glenn was for it. With my current Folio article, "Four Ways to Avoid Paid Content Suicide" fresh in mind, I advised against. Instead, suggesting an "if you can't beat 'em, join 'em" alternative; encouraging publishers to become content aggregators themselves, and go on to win the "search" wars for profit.  

I was most heartened when well known industry pundit and blogger Rex Hammock Tweeted from the audience, "Josh Gordon talking about digital magazines in the most coherent, logical and convincing way I've heard."

With all the challenges I faced working on the Digital Magazine Ad Engagement project it was nice to hear. 

May 31, 2009

Why not an audit for digital only magazines in the US?

ABCe  My post on how the Europeans already have an audit for digital only magazines created a lot of interest. In the US, ad sales for digital only magazines have been slow. But in Europe, having the credibility of an independently verified circulation helps a lot. 

As follow up, I am posting a few of those audits. Again, the core metric on these audits for digital only magazines is issues delivered and opened.  

In writing my original post, my conversations with the North American ABC people were extremely amicable. They said, repeatedly, that if US publishers requested an identical, or similar, audit they would be very happy to assist.

If there is a publisher who wants to lead the charge, here is what you will need:

Link to the ABCe website 

Download Monkey Magazine ABCe

Download IMotor Magazine ABCe

Download IGIZMO Magazine ABCe

My last post on audits for digital only magazines

Go get 'em!

May 07, 2009

If a digital magazine is not opened in a forest does anyone read it?

Tree-forest A digital magazine story now traveling the Web is on a subject some publishers dread and media buyers have suspicion; digital magazine open rates. Napier News asked a number of European digital magazines what their open rates were. The admittedly informal query yielded the following:

Four titles had open rates of 11-12%
One title had an open rate of 16%
One title had an open rate of 19%

A media buyer hearing these numbers might conclude that digital editions are useless for advertising.

But there's a huge difference between digital magazines created as replicas of print magazines for the convenience of readers to archive and search their print publications, versus "designed for digital" publications created to fight for audiences in competitive online environments.

"Design for digital" publications have much higher open rates, so much so, that many are making their case with advertisers without discussing open rates.    

In Europe, the recent ABCe audit for digital only publications makes its core metric copies delivered and opened. By design, this audit does not mention how many copies/invites are originally sent out to achieve this. In other words, if an ABCe audit for digital only magazines confirms a 100,000 monthly circulation, this indicates 100,000 copies sent and opened by readers that month. Oddly, this audit will not share how many copies/invites were originally sent out to achieve that 100,000 number.  

If advertisers are not told how many issues are originally sent out they cannot calculate an open rate. I think this is terrific, because it shifts the question most asked on a sales call from, "What is your open rate?" to "What can we achieve for this advertiser with these delivered and opened copies of this digital magazine?"

I have not heard of an audit for digital only magazines in North America that verify open rates. Please post a reply if you know of one.

If none exist, I would encourage North American publishers to press their audit organizations to create an appropriate audit for digital only editions.

Read the whole Napier News article on digital magazine open rates

Visit the ABCe website

April 30, 2009

Should you publish a digital circulation hybrid?

Digital hybridYesterday, the weekly print publication PRWeek announced it will shift its distribution from a weekly print publication to a hybrid model that includes a monthly print edition and a weekly digital edition. Does this print-digital model make sense?

Last week publishers considering the "cold turkey" transition from all print distribution to all digital got a chill of their own from Seattle. The Seattle Post-Intelligencer, a local newspaper, shifted from all print to all digital and watched their website traffic plummet by 23%.

Loyal magazine readers are creature of habit.  They tend to like things the way they are, which is why they are subscribers to one magazine and not another. I have researched several spectacular magazine redesigns that clearly took their publications to another level, only to hear back from the "loyal readers" that the redesign "looks different, and will take a while to get used to."

The hybrid approach can reduce the “shock of the new” and help readers “get used to it.”

 

April 08, 2009

Digital Magazines that generate ad revenue

Winding road2   I’m involved with a project to help build the case for advertising in digital magazines. As part of the proposal process I created a list of digital magazines that are optimized for digital delivery that support advertising sales. It’s quite an amazing list!

If you are trying to sell advertising into a digital edition and getting resistance, show them this PDF. It contains the best list of high profile ad supported digital magazines I could find. Download Digital Magazine Examples 

Also, I’d also appreciate if you know of any other ad supported digital magazines not included here. Please post them.

Here is the list so far: 

US Newsweekly: the digital reincarnation of US News and World Report

MINE: a “made to order” magazine from Time Inc publishing. 84.5% digital and the rest print

Sporting News Today: daily sports news 

SportsArizona: local sports news from Arizona

PC Magazine: now digital only

PopSci Genius from the publisher of Popular Science 

eWeek: has a print version but the digital version is optimized

ZooZoom: digital only fashion form New York

Winding Road: pioneering digital only car magazine

PowerBlock: for car enthusiasts:

Mustang Life: for mustang enthusiasts

Red Wire: music enthusiast digital only

Coachella: music enthusiast digital only

Premier Guitar: a digital replica with enhancements

Viv: very high end women's service magazine

Double Dutch: for teen age girls

Zakar: for Black Women

Hilary: claiming to be North America's First and Most Popular Online Women's Magazine, est. 1995:

Double X: launching in the Spring from Slate.com 

URBiz: for urban business professionals 

Organic Style: green lifestyle magazine

Organic Lifestyle: green lifestyle magazine

 Maria Claire: digital preview edition: 

Reader’s Digest: digital preview edition 

American Girl: digital preview edition 

UK
Avantoure:
www.avantoure.com
Computer Weekly: 
http://cde.cerosmedia.com/1Q49ba8b28a103f012.cde
Cosmetic Surgery Answers:
http://www.cosmeticsurgeryanswers.co.uk/magazines/CSA_cosmeticsurgeryanswers.pdf
Drivers Republic (UK):
http://magazines.drivers-republic.com/driversrepublic/thetruth030/?fm=2
Eco For You:
http://www.ecoyoumagazine.co.uk/
Graduate Prospects:
http://www.prospects.ac.uk/cms/ShowPage/Home_page/p!eLaXi
iMotor (Dennis):
http://issue.imotormag.co.uk/car-reviews-car-news-car-videos/1H49996f97e7d29012.cde
iGizmo (Dennis):
http://issue.igizmo.co.uk/1U49a41cfa81515012.cde
Monkey (Dennis):
http://issue.monkeymag.co.uk/1F49ba50751bd7a012.cde
Nature Methods
http://www.nature.com/nmeth/journal/v6/n3/index.html#iniss
Sisters magazine (Muslim women): 
http://www.sisters-magazine.com/
The Week (Dennis): http://www.theweek.com/home/toc
Tennis Head:
http://cde.cerosmedia.com/tennishead-ezine/1J499185eee9e7b012.cde

March 20, 2009

US News and World Report goes ASDM

US News WeeklyTo launch a successful Ad Supported Digital Magazine (ASDM) you need to deploy a design or content strategy to overcome the two physical digital magazine annoyance factors; having to zoom in and out to read pages, and pages that don't always turn when you want them to. 

One content strategy is to tighten editorial focus to appeal to a smaller, possibly under served, but more motivated group of readers. With a more motivated audience these annoyances become minor and the dramatically lower costs of digital delivery make the business model work even with a smaller circulation.  

That seems to be part of the strategy behind "US Newsweekly" which soft launched back in January as the digital only reincarnation of the former weekly news magazine "US News and World Report."   

According to a post on Jeff Bercovici's Portfolio blog based on an interview with Kelly:

"Whereas the parent title has gravitated toward advertiser-friendly topics like health and education, the digital weekly will be "very Washington-centric, "says Kelly, with a tighter focus on politics and policy. Since there's less ad support for that type of content, U.S. News Weekly will be a premium product: A one-year subscription will cost $19.95. "This is what every editor's trying to figure out right now -- how can I pay my reporters to do reporting?" says Kelly. "You've got to figure out a way where, on some level, the consumer is going to pay for some type of content."

We wish Brian Kelly and his pioneering group good luck. If successful, this launch could lead to greater acceptance of digital magazines created to attract their own audience, not just digital replicas of print magazines.   

Read more on the launch

Video: see editor Brian Kelly explain his new digital magazine 

Read the whole Kelly interview on Portfolio

February 24, 2009

Digital magazine ad sales success story

Having a tough time selling ads into your digital magazine? You are not alone. While it is near impossible to sell ads into digital replicas of print magazines, there is a thriving new breed of digital magazine originals blowing away the conventional wisdom that digital magazines are an ad sales death trap.

Monkey cover These digital original publishers are doing things very differently. One of true pioneers and success stories is Monkey Magazine, a “lad” book from the UK's Dennis Publishing, with an impressive 270,000 weekly ABCe audited circulation and robust ad sales. 

I was honored when Eoin McSorley, Monkey magazine’s Editor agreed to answer some questions:

Josh: What about length? Monkey magazine is only about 30 pages per issue?

Eoin: We’ve played around with this. When our digital magazine arrives if it seems dense and people think they don’t have time to read it, they might not open it. So we keep it short and make it seem very easy to digest.

Josh: As a digital magazine you kept the page turns. Why?

Eoin: What we liked about the idea of a page turning magazine was that it has a beginning and an end, so it looks like it takes only take a little chunk of time to read. When you’re surfing the web, the only time constraints are ones you set for yourself. With Monkey we take a little chunk of 25 or 30 minutes each week and cover all the aspects of what young men would be looking on the web for anyway.

Josh: How was the start of selling advertising?

Eoin: Like any new thing, people were very tentative when we were starting to sell ads. One problem was that advertisers didn’t know where to categorize us. Are you a website or a magazine? Also, one of our biggest questions in the early stages was, “Who are we going to speak to?”

Josh: That was two years ago. Now you have a successful, ad supported, digital magazine. When you call on an ad agency do you call more on print buyers or online buyers?

Eoin: It varies from agency to agency. A lot of agencies are getting wiser to digital magazines now. But a traditional standard flat page in Monkey doesn’t work as well as one that has video content so we tend to be going more to online media departments now. 

Josh: How do you handle click through reporting?
“We have a very open policy about letting people know exactly how many click throughs and page views they are getting. We generate great results. The results have been very good and I think our transparency has helped us a lot. 

Josh : Do you have any advice for people starting an ad supported digital magazine

Eoin: You need to start with a list. If you’ve got a decent list then you can find out what they really like and what they don’t. Just keep it very honest. Then we react to what is happening on the net and add a little bit of structure. It is the same way that  magazines like “The Week” condenses all the news for you. We condense all the fun stuff for young men.

I cannot tell you how impressed I am with Eoin McSorley and the innovators at Dennis Publishing. They started with a clean sheet of paper, took what really works in web based magazines, shed all preconceived notions about what is "supposed" to work about magazines, and created a successful business model.

The Media buying community has started to take notice:

Media Life on Monkey

December 07, 2008

Unblocking the digital magazine renaissance

Digital-magazinesI’ve heard it all over the industry. As an ad revenue generator digital magazines are a flop. One publisher told me, ‘We tried doing a digital magazine, but couldn’t sell any additional ad space. The click throughs were abysmal and after a few issues we stopped doing it.”

But digital magazines are a distribution success story. B-to-B publishers have deployed digital editions successfully to boost their BPA circulation cheaply and consumer magazines are selling digital edition subscriptions. But these editions typically include only the ads sold into the print issues.

Many media buyers do not understand the value of digital magazines as an advertising medium. I believe this is because the basic research to measure the impact digital magazines have as a unique advertising medium has not been done.  

Every advertising media has a trade advocacy group that does ongoing research to prove it's value. For magazines it’s the Magazine Publishers of America, for cable TV it’s the Cable Advertising Bureau, for billboards it’s the Outdoor Advertising Association of America, for web advertising it’s the Interactive advertising Bureau, etc.

No one advocates for digital magazines in this way, and yet, there are three big questions that need answering:

1. The skip factor
The good news is that digital magazines are very interactive. The bad news is that digital magazines are very interactive. The questions  is, how many readers go to the the table of contents and jump to just the articles they want to read, skipping all the ads in between?

Do some demographic groups skip more? What are the content strategies that editors can use to hold a readers interest though the entire issue? Do digital magazines need to be shorter or more focused than print magazines so readers don’t skip? Until the "skip factor" question is answered, media buyers will stay away.   

2. The formatted text question
What if you took all of the articles in a digital magazine and reformatted them into a typical e-mail newsletter; initially just showing article headlines and the first few sentences to click on and read the whole article? This would be quicker and avoid the wait time while images download. What’s missing? The graphical formatting. In a very basic way, when you sell advertising into a digital edition you are selling the value of graphical and text formatting.

How important it is this to readers? Does it get them more involved in content? Do they read articles, and ads, at a higher level or involvement? If they could get the same content in a quick e-mail newsletter would they prefer it? Again, this kind of understanding needed to help digital magazine publishers design for maximum impact, and for media buyers to understand "whats in it for me."       
 
3. The ad impact factor

How does an ad in a digital magazine actually impact a reader mind vs. a banner ad, a print ad, or a TV ad? There are expectations and a basic understanding of how these other advertising media work. The basic research has been done and the advocacy association for each can tell you how advertising with their media works as a branding tool, a lead generation tool, or a new product introduction tool.   
 
Please, no more surveys documenting the rapid growth of digital magazines and how happy the readers are with them. This measures only the success of digital magazines as a distribution medium. If this is all we get, media buyers will continue to be unimpressed. 

I strongly believe digital magazines have a life as an ad supported medium. I predict that once the basic research is done there will be a flurry of new digital magazines launched, designed as original digital editions.

I believe that once the basic research is done, that ad supported digital magazines will look and feel very different than their print originated counterparts. There will an understanding as to which kind of content will thrive as a digital magazine vs. content better delivered as a simple e-newsletter. There will be a renaissance in editorial content and graphical design development specific for ad supported digital magazines.    

I challenge the digital magazine industry to from an association and do the research. I’d love to help do it.

August 18, 2008

A digital magazine comes of age

Avantoure If you have read my posts over the last year you know that I believe strongly in digital magazines. But early on I predicted that unless digital magazines can be proven to be an effective advertising platform, not just a delivery platform, they will fade into oblivion.

I think it is very nice that some consumer magazines now send out digital copies to "enhance" print subscriptions. It's also very pleasant that more B to B magazines send out digital magazines to stretch their BPA audits. But there is no long term future in this.

The future of digital magazines belongs to content publishers who use them to capture a unique content niche, crawl into it, define it, dominate it, and attract a unique audience to it. Once that audience is established, advertisers will follow. Bravo to the publisher of Avantoure who has done just this.

Here is the post just in from publisher Serafima Bogomolova:

  Hi Josh,

I agree with everything you have said.  I spotted the trend back in 2006 when I launched digital only lifestyle interactive magazine Avantoure http://www.zinio.com/express3?issue=280069389 (express view), site www.avantoure.com

I have decided to go digital only because I believed that this is something new, exciting, and I can create a new content, a new magazine on an innovative digital platform. I did not want to do a duplicate of a print magazine because I think it has no future. It has been extremely hard to promote my publication as I am an independent digital publisher. I have spent months and months explaining to potential partners and advertisers all the benefits of digital only. In 2006 and 2007 they remained vaguely interested and did not recognize the potential…

I am very happy that 2008 is a turning point for all innovative digital publishers and I hope advertisers will also understand soon how cool, modern, innovative, effective, and useful digital only magazines and publications are!

Thank you very much for your supportive views on digital. 

Read other posts on digital magazines