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How to lose sales

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    These delightful cartoons from 1941 remind us what it takes to keep customers happy with wit and timelsss wisdom. Enjoy!
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Print is dead

May 23, 2008

Push vs. pull

Very dull 400 As I enthusiastically pitched the latest, coolest, online marketing product my client cut me short, "I sell a dull product. Nobody will click on a banner to read more about it. People buy it because they need it, and when they don’t need it they don’t want to know anything more about it."
The core benefit on online media is engagement. But what happens when your client is selling a dull product and true engagement unlikely?

For many, there is another category of dull products getting a lot of attention these days, presidential candidates. With many contests extremely close it is often not the engaged, well informed voter who decides elections, rather the undecided, unengaged swing voter who might see all candidates as very dull.

That is why we see a curious pattern of media spending.  While all candidates are using the Internet to raise money and engage their base of voters, the vast bulk of the outgoing media spend is on television because it is a "push" media.

According to eMarketer on those undecided voters...

"Generally speaking these are the typical targets who are difficult to reach using the Internet. That’s why in this political season, 50-80% of ad budgets are going into television, whereas only 1-2% of political ad budgets are spent online. It’s not to say the candidates are not using the Internet to their huge advantage, Barack Obama’s amazing online funding machine has proved to be the key advantage to his success. But when it comes to reaching out towards the uninterested, the uninvolved, and the even bored participants, very often traditional media there’s a big advantage over the newer online ones.”

On a call.
If your advertiser’s product is very dull, put the  "engagement" talk on the back burner and talk about the virtues of “push” media. Push media succeeds in these situations because viewing the ads is not voluntary. When you are selling very dull products forget about "permission marketing" you need to recommend "push." Now share the story, stated above, about the presidential race. Now sell the push media you have, Print media, television, and radio are "push media." For online media sell e-blasts, which “push” a message to a target audience's inbox.  

Estimates as to how much has been spent so far this year online on political campaigns (not much):        

 Political_spending

May 12, 2008

Docs prefer print!

No matter what sector or industry you are in, this is a great study to sell the value of print advertising. The study released this March from consulting firm, "What Doctors Think" documents how physicians prefer to receive their professional information, and magazines top of their list. The study has implications beyond just medical  magazines because of the importance and prestige doctors have. The study, with 231 physicians responding, also covered a variety of other perceptions doctors have on the media that serve them.

Use it on a call.

Talk about the importance physicians play in our society. Talk about how, unlike almost any other profession, the information they receive will impact life or death decisions. Then show them the chart. When information absolutely must be accurate and trusted, magazines deliver.

There is another reason to use this study. On April 4th I posted on the just released MediaVest study that measured the amount of trust consumers felt for different media in four major categories. In the fashion, food, and entertainment fields, magazines were found to be most trusted, but in health and wellness onlline sources were tops. Michael Turro posted a comment raising the concern that had print fallen behind with readers in the only category, "that could kill them." Cheer up print reps! You can now use this study in conjunction with the MediaVest study. While consumers may find online media in the health and wellness field more trustworthy than pint, doctors do not agree. Doctors_prefer_print

Download the entire "What Doctors Think" study

May 01, 2008

Recommend a URL in the next ad

Acme One way to sell more print ad space is to encourage your advertisers to add a campaign and magazine specific URL to their next print ad. It is one extra step. But here is what happens; a readers sees the ad and is motivated to search the Internet for more information. By using a campaign and magazine specific URL the advertiser can track which campaign and which magazine drove the reader to their website.

A post on Clickz by James Hering offered tips on how to use campaign specific URLs. Hering references research that indicates many do not like to enter long URLs with a lot of extra slash marks. As result, some marketers now favor campaign specific URLs, often based on the the tag line of the campaign:

Examples include:

Burger King: haveityourway.com and subservientchicken.com

Mitsubishi: seewhathappens.com

Subaru: need-desire.com

Universal Studios: iwantmyvacation.com

Lincoln Mercury: oneandonlyclearance.com

Dish Network: stopfeedingthepig.com

Audi: neverfollow.com

Now add the magazine initials or just a number to designate a specific media and your client can have it all. Is it better to use a custom campaign URL or extensions of the brand URL? Using the brand URL, of course, reinforces the brand. Which approach is better? The answer: the one that gets your advertiser to include a magazine specific reference so your media gets tracked!

Read Hearing's column on Clickz

April 04, 2008

Magazines are top source of readership trust

Dog_lifecover According to a study by MediaVest, magazines are more trusted than online for content in the three areas of entertainment, food/cooking, and fashion/beauty. But online is more trusted for health/wellness information.

Here are the five key findings of the study:

1. Print is more trusted than online in every category but Health/Wellness. Readers find print more trustworthy than online by a margin of 24 percentage points for Fashion/Beauty, 7 points for Food/Cooking, and 5 points for Entertainment.

2. Readers find online Health/Wellness more trustworthy online than in print by a margin of 3 points. Despite the abundance of online content, few see online replacing print, with just 12% of respondents strongly believing that a publisher’s website could easily replace the printed magazine within the next 5 years.

3. Titles fail to deliver value online. 79% of dual magazine/online users agree that the online site should provide something new & different from the magazine. However, only 44% strongly believe that the publishers' sites are actually offering something unique.

4. Low duplication between print and online. Hovering between 1% and 6% for all categories but entertainment, where for certain titles, duplication reaches 10% at most.5. Fashion/Beauty relies most faithfully on the printed publication, as it focuses on general trends. People are seven times more likely to go to the print publication for this category.

Read the original press release: Print Trumps Internet as Primary Source of Readership Trust

Ad Age reports the story: "Print More Trusted Source of Information Than Internet"

Magazines are a top Web driver

Yet another study supports the strength of magazines as an online traffic driver. BIGresearch's August 07 released "Simultaneous Media Survey" of 15,439 consumers shows magazines as the top off line media driving web traffic. Here is the chart that tells the tale:Bigresearch_magazines_3 

Use it on a call:

This study does NOT say that magazines generate more web traffic than online media, such as web banners etc. This study compares off line media (with the odd exception of Email advertising"). The argument you have to first make, on a call, is that people still spend most of their lives OFF line. Then preset the case for magazines as the top offline web traffic builder for when those off line people get back on line.

  Press release of the top line results

March 16, 2008

Who says magazines are not interactive media?

Gljennistyle_2 Not my 14 year old, Jenni, who (with profound apologies to GL magazine) found a way to interact with that publication in a way that is...well, meaningful for a 14 year old.

Magazines, and most print media, are more personal because you can hold them in your hands. From here interactivity can take on many forms; physical coupons, tear outs, inserts, pop ups, contest entry forms, and blow ins. There is a physical interactivity that comes from the act flipping pages. There is a lot of interactivity that comes from the more personal physical connection that only print can make...even for a 14 year old!   

March 10, 2008

Media integration through contests

Contest_tower_win One of the best ways to monetize your online media is to integrate it with your print to hold a contest. The formula works because contests invite "reader response" which advertisers see as "customer response."

Both print and web work extremely well as contest announcement vehicles but after that their different strengths separate. Contest entry processing is handled on the web--the print contest entry forms of old are fading away. But print remains the preferred announcement vehicle for winners. Calling all egomaniacs...when you win don't you want something you can hold in your hands and show your friends at a party or frame and put on your wall?. Tough to do if the winners are just posted on a website.

Integrated media is also a great way to involve advertisers. Typically to tap for the prizes. But in so doing something creating value that you can you can charge for, Heres how; people who enter a contest to win a prize are interested in owning that prize. Everyone registers but not everyone wins. After you give away the prize what you have left is  database of people who still want the prize/product but don't own it. A dream database for any advertiser.

ON your next call consider if a contest might involve some of the advertisers you call on.

There are many ways to structure advertiser involvement into contests. Media Bistro has a great pile of them on them website, a link is below:

   See some creative media contests from Media Bistro's web site

 

March 04, 2008

Pushing paper advertising in Sweden

You gotta love it! Here is a print ad for McDonald's Big 'n' Juicy Burger that uses almost no ad copy and a lot of paper to communicate how their bigger hamburgers need bigger napkins to handle them. The double page spread was printed on napkin paper and ran in Sweden's Metro newspaper to promote the idea. Is paper based ad messaging dead? I don't think so! Mcdonalds_metro

January 24, 2008

B-to-B digital ad revenue to top print by 2009

Out_sell_logo Burlingame, Calif.—B-to-b digital advertising revenue will outpace print ad revenue by 2009, according to a new report from market research company Outsell.

According to the report print accounted for 44.7% of the $20 billion b-to-b media revenue in 2006, compared with 28.3% for digital products and 27.0% for events. But by 2009 the roles will reverse.

B to B print revenue will account for 34.3%, 38.6% share for digital products and events 27.1%.

Read the news item on the B to B website:

http://www.btobonline.com/apps/pbcs.dll/article?AID=/20071022/FREE/71022037/1078

The magazine engagement story

The MPA has a terrific booklet that compares the "engagement" qualities of magazines against other media. In a variety of comparisons magazines do extremely well. For me the most sales call friendly parts came on page 14 in the section entitled, "Qualitative dimensions of engagement". Research shows the ads that run in magazines are seen by readers as offering value, not an intrusion (first two charts shown below).

Use it on a sales call: First off, download the 35 page PDF at the link below. On the call, the trick is to shift the conversation. When many advertisers/marketers talk about engagement they are referring to measurable engagements such reader click throughs, contest entries, getting readers to contribute content or become involved in some way. This great resource from the MPA helps you shift the dialog from this "mechanical" view of engagement into a psychological one where the relationship between magazine and reader take center stage.

You don't have to explain all this on a call. Just explain the magazine engagement story. The story that says, unlike many other media that provide more functionality along along with a lot of distractions (third chart posted below), magazines engage your customers minds and bring the ad message along in in a positive way. Very powerful stuff!      

Download the entire survey  Mpa_engagement_ad_enjoyment_3 Mpa_engagement_annoyance   

Mpa_multitasking