Ad Sales Blog

Social media snakes and ladders

This is a fun graphic but also shows a serious side by ranking the social media players playing in the social media space. 

A publisher's guide to retweets

When selling the branded content of your media retweets are great currency. If you can create content, even if it’s under 140 characters long, and have it be retransmit through hundreds or thousands of individual Twitter accounts, it magnifies the importance of your brand in the markets you serve.  

The top 10 retweets of 2010 give insight as to what magic the top performers contain. Many are from celebrities, but that alone is not the secret sauce considering the thousands of tweets from celebs that did not make the cut. 

First, let’s look at the basic nature of the content contained in the top ten tweets:  

 

• Average number of characters per tweet: 69, less than half of the 140 character limit
• Average number of words per tweet: 13, short and sweet
• Used humor: 5 of the 10
• Personally connected: 5 of 10, here the tweet only made sense if you know the person (or celebrity) involved.
• Offered wisdom: 3 of 10

So personal connection, humor, and wisdom, ruled the top tweets. Tweets about a personal mood, personal experience, real time experience, or news item, did not make the cut. 

Here are the top ten tweets of 2010:
1. Stephen Colbert: in honor of oil-soaked birds, 'Tweets' are now 'gurgles.
2. Drizzy Drake: We always ignore the ones who adore us, and adore the ones who ignore us
3. Lil Wayne WEEZY F: aaaaaaahhhhhhmmmmm baaaaakkkkkkkkkk
4. Justin Bieber: te quiero mucho mi amor
5. Al-Qaeda: Just noticed Twitter keeps prompting me to "Add a location to your tweets". Not falling for that one.
6. joe jonas: I cry because I love Justin Bieber!!!
7. Lady Gaga: I'm beautiful in my way, 'cause God makes no mistakes. I'm on the right track, baby. I was Born This Way.
8. Kanye West: I'm sorry Taylor.
9. Rihanna: Justin Bieber just flashed me his abs in the middle of a restaurant! Wow! He actually had a lil 6 pack! Sexy,lol!
10. shitmydadsays: Don't focus on the one guy who hates you. You don't go to the park and set your picnic down next to the only pile of dog shit.

But there was more ingredient.

Each of the top tweets, in their own unique way, captured a universal feeling, moment, idea, or bit of wisdom for many. 

Stephen Colbert used humor, but his “tweets are now gurgles” quip defined the frustration we all felt about the BP oil spill. Lady Gaga’s tweet defined her whole unique performance attitude that has mesmerize millions, while the fake Al-Qaeda tweet poked fun at Osama Bin Laden, something we all like to do.

Share humor or wisdom. Both universally appreciated.

Find a way to make a universal personal connection. You do not have to be a celebrity if you tap into a universally known person or personal experience. Few know the Tweeter behind "Shit my dad says," but everyone has a dad. Few know the identity of the fake Osama from Al-Qaeda, but everyone knows who he or she is pretending to be.

As a publisher, your users/readers are focused in a target audience. Think about what would be universal humor, ideas, or emotions for your niche. On the personal side, are there heroes or villains that are universally known? To get the biggest bang for your retweet, tweet about them. 

There is nothing like a good universal tweet to bring readers together.
Happy Holidays!

Official list of top ten retweets from Twitter

Are you in the content delivery business?

  Many print publishing companies are failing  in their transition to digital by giving the wrong answer to the question, "What business are you in?"

  In Theodore Levitt's classic marketing essay, "Marketing Myopia" he describes how the once mighty railroads went bankrupt by failing to understand they were in the transportation business, not the railroad business. Many publishers are making the same mistake, thinking they are in the content delivery business when they are actually now in the customer engagement business.

Like the railroads, many publishers are failing to see how much new technology can transform an industry.

The Internet makes content a commodity. Think that great celebrity interview in your June issue is so unique? Type her name into Goggle followed by the word "interview" and see ten other interviews your readers can instantly access. But your ability to use content to engage and service readers has never been more valuable. The internet may commoditize content, but is also creates a need for knowledgeable guidance though the vast, conflicting, un-moderated content chaos that is the Internet.        

Also, digital media does not just "transmit" content like print media does, digital media transforms it. When content is delivered through digital social media channels the content added by readers can be more important than content generated by editors. How many readers link to an article can have a profound effect on search engines ranking which can make or break the life of a piece of content. Publishers who think their "transition to digital" is about swapping analog transport for digital ignores the importance of interactive reader participation. This came out loud and clear in the recent study, "The Case for Advertising in Interactive Digital Magazines" as it documented the core reason marketers advertise in digital magazines is to deliver an interactive brand experience to readers. When value comes from interactivity it is not hard to see why straight digital replicas of print magazines have less value to advertisers.

 It is important to anticipate that digital content will be aggregated, redistributed, rated, commented on, ranked by Goggle, re-purposed, trashed, praised, and ignored as part of the process. All this is very healthily, adds value to the content you create, and is the key to your ability to monetize it. Why? Because it shows that the mere content that you pump out is driving the creation of an online community. If you can show a lot of interactivity between your community members, the value increases. Again, online, most content is a commodity, but when you use it to build a community, you create something of unique value that you can charge for.   

For publishers, the transition from analog to digital can be painful, unfair, and frustrating. At the heart of a successful transition to digital is a reinvention of the business model. Magazine publishers are often initially surprised by  the tiny revenue their digital media generates as they swap $10K print pages for $1K newsletter banners. But those newsletters, operating within a community as data gatherers, can return big profits when leveraged properly. Subscriptions for magazines and newsletters are harder to charge for when they go digital, but free subscriptions operating as content development centers, can be leveraged to create other reader experiences that can be monetized. 

The key to figuring all this out starts with answering the simple question, "What business are you in?" Online, most content is a commodity. If you still think you are in the content business...please, think again.   

 

Profit on the web is about audience not traffic

At the recent Digital Magazine Symposium, Gordon Borell astonished the audience by blowing up the notion that building that largest base of online readers is the key to ad revenue. 

   After surveying the financial results from thousands of local media Web operations for the past eight years Borrell concludes there is no direct correlation between large amounts of traffic and large amounts of money.

For example, Borrell tracked a wedding Web site in one of the top media ten media markets making nearly as much money in Internet advertising (in millions of dollars) as the #1 ranked TV station website in that market. The TV site gets about 600,000 unique visitors per month, the wedding site gets about 60,000, or 1/10th of that traffic. How can this happen?

Borrell says that online, the best advertising is content. There was a time before the Internet (my kids are shocked at this statement) when the top way consumers learned about products was through advertising. But the Internet has become a far more efficient educator. Many of the most profitable websites make money because their content functions like advertising did years ago, as a customer educator for product sales. According to Borrell, visitors of these sites are “leaning forward” to read the content while probably ignoring the banner ads. 

Some print publishers are still trying to win the print circulation/CPM battles online. But that battle is over. They lost. Online, search, which now accounts for over half of all online advertising dollars spent, has won. A media buyer can always buy more clicks per dollar buying search. 

While the online CPM battle is lost, the war for publisher profit can be won. Borrell shows us how with an example: “Compare radio, a $15 billion media segment, with the yellow pages, a $9.8 billion segment. About twice as many people listen to radio compared with those who use the printed yellow pages. So those ad dollars seem just a little out of whack, right?  Now consider this:  For radio, average weekly time spent listening is about 20 hours.  For the yellow pages, it’s about a minute.  An industry that reaches less than half the audience of radio and gets about 60 seconds of quality time with them every week – compared with radio’s 20 hours a week – can still attract about 65% of the ad dollars as radio?  That’s because the yellow pages, like the Internet, are a lean-forward medium where people see the advertising because the advertising is the content."

At the Digital Magazine Symposium, when Borrell laid this out, everyone in the audience was taking furious notes.

To further support Borrell's points, the chart below illustrates the dollar value of a unique visitor at some of the best known websites. To estimate these numbers, Silicon Alley Insider took the full year revenue for 2009 for each of the companies below and divided them by the number of their average monthly worldwide unique visitors.

As per Borrell, the more "wallet ready" the unique visitor is, the more dollars generated. Search gets the most per visitor, then display, and then social. 

Google's uniques (search) are the most valuable: $18 of revenue per monthly unique per year. Facebook's uniques, meanwhile (social networking) are worth a paltry $3.50. Twitter's uniques are worth almost nothing.

Understanding this, publishers, even small ones, can compete. For example, check out HD Camera Guide which attracts  a relatively small but valuable "wallet ready" audience.

Jaffe vs Joel: Should digital marketing or social media run maketing strategy?

Mitch Joel (left) is President of the “traditional” digital advertising agency, Twist Image. Joseph Jaffe (right) is the Chief Interruption Officer of Powered which bills itself as a social media agency. As the two debate over which kind of agency will best serve brands, the issue of how social media fits into the overall marketing plan comes into sharp focus. You can listen to their debate HERE

Throughout the debate Joel describes today's marketing challenge as managing a client's message through a variety of digital channels with social media providing some new ones. “At the end of the day where does the output of all of these social media activities happen to be? They are happening online. They are happening in the digital channel.”

In contrast, Jaffe sees social media as more than a source of new channels, he sees it as a new source of strategy, “This is a different way to market. This is a different way to do business. This is a different set of rules of engagement and terms and conditions and new metrics are going to be required.”

This contrast alone would not be that meaningful if the overall new strategies Jaffe advocates were not so provocative. During the debate Jaffe offered three hypotheses that contrast his vision:

“Three hypotheses; one retention becomes the new acquisition, two customer services becomes not just a but the key strategic device differentiator, and hypothesis number three the real role of social media is retention not acquisition.”

"Retention is the new acquisition?" This is a radical departure from most digital marketing strategy which is based on results, measurably, and ROI. But in a world where most clients can be easily identified  and their loyalty is worth far more than acquiring yet one more customer elsewhere, is Jaffe on to something?

For most companies, Joel’s approach will require fewer adjustments in the marketing plan as social media is simply blended into the existing marketing mix. Jaffe's approach requires a new way to look at the marketing equation.

But ultimately this debate will not be settled on how comfortable clients are made to feel, but  how successful these approaches are. Ultimately, the market will decide as consumers respond more to one or the other. I highly recommend listening to the debate, at the link I posted above, it's great fun. 

My eclectic summary of the great debate:

 

 

 

 

 

 

"We have met the media and he is us"

News Years eve in downtown London. They put on a great fireworks show centered around the "London Eye," a gigantic ferris wheel attraction. On New Years Eve they turn the London Eye into one big fireworks launcher and put on a great show. 

As I watched the fireworks display I could not help notice that the event was being covered in a way that would have been unheard of 10 years ago.

Look at the bottom of the picture and see the hundreds of digital cameras and cell phone cameras snapping away. New media is personal media.

 This event was recorded by thousands of personal journalists each hoping to capture a tiny piece of the event. In the hours of waiting before the display I saw ONE cameraman from the BBC. Who had the best coverage? One BBC camera against tens of thousands of personal cameras. Wonder where content for the new social media platforms will come from? Look at this picture. Part of the new media is us!  

How Chris Brogan walks the walk

Social media guru and uberblogger Chris Broganwas coming to town. I was going to see him and Tweeted about it. Having never met Brogan I was surprised and delighted to receive a funny Tweet back (on left). 

I got a laugh but insight as well.In Chris' response was reinforced many social media best practices.

First, as with implementing any social media program, Chris listened before he acted. He must have been monitoring social media networks, including Twitter, and noticed my Tweet about his upcoming appearance.

Second, as with any social media program, his response had a conversational, personal style. In this case, along with his wonderful sense of humor. 

Finally, he was starting to build a community. Every presentation is a community building event; in the best a presenter arrives before a crowd of unrelated people, speaks, and leaves behind a community of people with shared interest, knowledge, and passion. Brogan was starting his community building even before he stood before his audience.  

The Trust Summitwhere Brogan spoke along with Julien Smith, David Maister, and Charles H. Green was a tremendous success.

I especially enjoyed seeing Charlie Green, who long ago almost single handedly created the conversation about trust in business, share the stage with Brogan who advocates social media tools as the new trust builders. The two shared common values and different styles. All the presenters were terrific.  

 

How viral video works

 

Here is a great video that explains what makes successful viral videos tick. Please sit thorough the cliche intro about the historical beginnings of communications. What is extremely insightful comes after when the video describes how viral videos are different from just any video short, how they propagate, and why they work. Worth watching!!  

Media planning contorted by social media

if you want ot sell media these days you need to understand the effect social media is having on the minds of the media buyer. This amazing slide show by Hike Hess, VP of Research at Carat, lays out just how the move to social media is blowing many media buying conventions.Packed with lots of great stats Hess shows us the way:

Ama Social Media Pres100109

View more presentations from garystein.

To catch a blogger...

Bloggers have more influence on the web than ever. Many see their influence being as great as paid advertising. But can bloggers be influenced? Last year's Technorati: State of the Blogosphere study shows us the way. When bloggers were asked what content or advertising moves them:

The biggest influence on bloggers is, by far,other bloggers. To catch a blogger's attention, you or your organization need to launch a credible blogor find credible presence on the blogosphere itself. This is good news for content publishers who can create targeted blogs that sponsors may want to support.  

Read the entire Technorati study