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March 10, 2008

Zig Ziglar on complaining customers

Zig  A quotation from the great Zig Ziglar, the greatest motivational speaker of our time:

"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."

Zig Ziglar

Posted at 07:18 PM in Problem clients |

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